What it’s for
If an answer looks wrong, work through these checks. Most come down to which data the answer used.
Before you start
Have the chat with the answer open.
Steps
Run the checks
- Read the chain of thought and the sources. See which data the answer used. See Chain of thought.
- Check whether figures were checked. If no lookup ran, the answer says its figures were not checked against your data and suggests asking again to run the query.
- Check your access. You may not have access to the connector with the data. See Access: what data Chat can use for you.
- Check the metric. Open the metric to see its definition, sources and SQL. A warning shows when its data is older than the default last-30-days window. See Fixing metrics that don’t match your other reports.
- Check the connector. An unhealthy sync can leave data out of date. See Connector health.
- Ask again. Edit the prompt with more detail and run it again. If a turn is stuck, use Try again.
Check and fix
Compare the sources and figures in the answer with the data you expect.
| Problem | Fix |
|---|---|
| It is still wrong. | Use thumbs down on the answer. |
| The app crashes or stops responding. | Capture a HAR file and send it to support@snowfire.ai. |