What it’s for
Data Management shows the health of every connector’s sync, so you can see when data is not up to date and fix it.
Before you start
Open Data Management from the sidebar. Admins see every connector there. If you cannot fix a connector yourself, the connector page lets you contact its admins.
Steps
Check health
- Open Data Management. It opens with every connector visible, and a badge marks connectors that need attention.
- Read the health summary above the list, such as All 5 connectors healthy or 1 needs attention.
- Choose a count in the summary to filter to connectors that need attention, healthy ones or syncing ones. Choose Show all to clear it.
- Read the Health column: Healthy, Syncing, Warning or Broken.
Fix an unhealthy sync
- Choose View details on the connector to read the reason in plain language.
- Use the fix it offers: Reconnect when authentication expired, or Retry sync when a sync failed.
- If you cannot fix it yourself, choose Contact a connector admin.
Check and fix
A sync warning clears once the connector has caught up.
| Problem | Fix |
|---|---|
| Authentication expired. | Reconnect to restore access. Data already synced stays available until access is restored. |
| The last sync failed. | Retry the sync, or open the connector for more detail. Earlier successful syncs may still be available. |
| Some data synced, but part failed. | Review the connector to see what is incomplete. |
| The sync appears stalled, or the last sync is older than expected. | Review the connector and retry if needed, or wait for the next scheduled sync. |
| The first sync is taking longer than expected. | Check the connector for errors or source delays. |
| The connector syncs through your own Fivetran account. | Fix it there. Snowfire cannot reconnect or retry it. |
| You still need help. | Contact support at support@snowfire.ai with the connector name and the reason shown. |