What it’s for
Two people can ask the same question and get different answers. That is by design: an answer depends on who is asking.
Before you start
Have both answers open, yours and your colleague’s.
Steps
Know what changes an answer
- Connector access. Chat answers from the data you can read. A colleague with access to more connectors can get a fuller answer.
- Role and features. Your role and the features turned on for your company decide what you can use.
- Your profile. External Signals use the business unit and level on your profile.
- Model. Each chat keeps the model picked for it. New chats start on your default.
- Memories and settings. Your Memories, and settings such as Fetch, shape the context of an answer.
- The conversation. A follow-up builds on what came before it in the same chat.
Compare the two answers
- Open the chain of thought on both answers.
- Open the Sources and Reasoning box on both, and compare which data each used.
- Compare the model each chat used.
Check and fix
| Problem | Fix |
|---|---|
| Your answer uses less data. | Check your connector access. See Access: what data Chat can use for you. |
| A follow-up drifted. | Start a new chat and ask the question on its own. |