What it’s for
External Signals cover changes involving your competitors, customers, vendors, regulators and markets. Each one links to the original source.
Before you start
External Signals use the business unit and level on your Profile, your keywords and your company metadata. Keep them current. See Company metadata.
Steps
Read External Signals
- In the sidebar, under Signals, choose External. The list opens filtered to high-impact items.
- Clear the impact filter to see the rest.
- Search by name. The closest matches appear first.
- Switch roles to see the External Signals available to different positions.
- What changed: A competitor cut its managed firewall bundle price by 15%.
- Why it matters: Three renewals this quarter include the same bundle.
- Next step: Review pricing on those three renewals before the forecast call.
Tune what you see
- Add or remove the metrics associated with each Signal.
- Add keywords. A multi-word phrase is treated as one term.
- Give feedback on a Signal that does not fit, such as Not Relevant To My Role.
Signal digests in connected messaging channels include a link to the original source.
Check and fix
| Problem | Fix |
|---|---|
| The page reads No External Signals yet. | Adjust the business unit, level or keyword filters, or check back after the next Signal generation cycle. New Signals can take time to generate after configuration changes. |
| Could not update business unit or level. | Try again. |