What it’s for
A time-based one-time passcode (TOTP) is a 6-digit code from an authenticator app that changes over time. Use one as your second factor when you sign in.
Before you start
Install an authenticator app, such as Google Authenticator, Authy or 1Password, on your phone.
Steps
Set up an authenticator app
- Open Profile, choose Security, and set up Authenticator app under MFA methods.
- Scan the QR code with your authenticator app. If you cannot scan it, enter the key shown instead.
- Enter the 6-digit code from the app. MFA turns on only after you enter the code.
New users can also choose Authenticator at the Security step when they sign up.
Turn it off
- Set up text message (SMS) codes first.
- Choose Disable on the authenticator app. You then sign in with text message codes.
Move to a new device
- Sign in with a text message code instead.
- Use Change on the authenticator app to set it up on your new device.
Check and fix
The method shows as enabled in MFA methods. If it reads Not verified, setup is incomplete: enter a code from the app.
| Problem | Fix |
|---|---|
| Set up text message MFA before turning off your authenticator app. | Add text message codes first. |
| Could not disable authenticator app. | Try again. |
| You have no other method. | Contact support at support@snowfire.ai. |