What it’s for
Multi-factor authentication (MFA) adds a second check when you sign in. Snowfire supports text message (SMS) codes and authenticator apps, and you can add a passkey. Snowfire also supports single sign-on through your identity provider with multi-factor authentication.
Before you start
Every user manages their own methods in Profile. Keep at least one method set up: you cannot turn off your last one.
Steps
Manage your methods
- Open Profile and choose the Security tab.
- Read MFA methods. It lists each method, what it is registered to and whether it is enabled.
- Use the menu on a method to set it up, change it or turn it off.
Sign in with a code
- After your password, Snowfire asks for a verification code.
- Enter the code and choose Continue.
- Choose Resend code if it does not arrive. When you use an authenticator app, choose Send a text instead to get a code by text message.
Add a passkey
- In Profile, Security, choose Add passkey under Passkeys to sign in with your device.
Check and fix
| Problem | Fix |
|---|---|
| That code is incorrect. | Enter the code again. |
| That code expired. | Send a new one. |
| Too many incorrect codes. | Send a new one. |
| Too many requests. | Wait a few minutes and try again. |
| Enter a valid mobile number. | Include the country code. |
| Set up an authenticator app before turning off text message MFA. | You cannot turn off your last method. Set up the other one first. |
| Your session expired. | Sign in again. |
| You lost access to a method. | Sign in with another method you set up, then replace the lost one. If you have no other method, contact support at support@snowfire.ai. |