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Connectors · · 1 min read

Requesting a connector you don’t see listed

What to do when the system you need is not in the Snowfire connector list, and the details to include when you ask for it.

What it’s for

Get a system connected when it is not in the catalog, or follow up on one that is waiting for setup. Snowfire offers 750+ connectors.

Before you start

Check the current catalog on the Connectors page and the Catalog tab in Data Management first.

Steps

Ask for a new connector

  1. Email support at support@snowfire.ai with the system you need.

Follow up on a connector waiting for setup

  1. Open Data Management and choose the Planned tab. It lists connectors that need to be set up before they can send data to Snowfire.
  2. Read who requested each one and when. Filter by requester to find your own.
  3. To finish one, see Connecting a data source.
Planned tab listing a connector that needs setup, with who requested it and when
Data Management: the Planned tab.

Check and fix

When you connect a connector from the Catalog, Snowfire creates a request and shows Connector request created. The connector then waits on the Planned tab, with its status set to Setup, until it is set up.

ProblemFix
The Planned tab reads No connectors need setup.Nothing is waiting. Every requested connector is set up.
Error creating connector request.Try again, or email support@snowfire.ai.

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  • Connecting a data source

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  • Connector health in Data Management

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