What it’s for

Short definitions of the terms used across Snowfire and this Help Center, so a word you meet in the app is never a blocker.

Before you start

No setup is needed. Find the term in the section it belongs to.

Find the section the term belongs to: Product, Chat and prompting, Roles and access, or Troubleshooting.
Read the definition.
Follow the link, where there is one, to the article on that part of Snowfire.

Chat: where you interrogate your connected systems and documents in plain language. See Asking your first question.
Connector: brings data from a system you run, such as a CRM, ERP or data warehouse, into Snowfire.
Data Management: shows the health of each connector’s sync, with a plain-language reason when a sync is unhealthy.
Metric: one written definition of a business number, with its formula and the sources behind it.
Signal: fires when something changes, and says what changed, why it matters and a suggested next step.
Internal Signal: watches a metric and fires when it moves against the direction you expect.
External Signal: covers changes involving competitors, customers, vendors, regulators and markets.
Custom Signal: a Signal that fires on a trigger you define.
Scheduled prompt: a question that runs on the days you pick and delivers the answer to email or a connected messaging channel.
Project: a dashboard-style workspace with tasks, statuses and assignees.
Favorites: the charts you save, kept in folders.

Entity chip: a mention, made with @, of a document, metric, user, table, Signal, project or shared item. It guides the assistant to the right resource.
Chain of thought: the steps Snowfire took to reach an answer, with how long each took.
Sources and Reasoning: the box on an answer that shows where it came from and how reasoning was applied.
Assisted Prompting: asks clarifying questions to help shape your prompt.
Fetch: lets Chat use sources from the web, from the sources your Org Admin allows.
Prompt quality coach: gives feedback on your prompt, next to Send, before the assistant runs.
Memories: things you ask the assistant to remember, which you can edit in Profile.

Admin (Org Admin): manages users, the company and connectors. Still limited by connector access.
Standard User: uses the product day to day. Limited by connector access.
Integrator (Integration Only): opens Connectors, Profile and Settings only.
No Data Access: cannot read a connector’s data.
Integration Access: sets up and manages a connection without reading its data.
All Data Access: reads a connector’s data, without managing access.
Data Admin: reads a connector’s data and manages who can access it.

HAR file: a log of what your browser sends to and receives from the Snowfire app. See Capturing a HAR file.

Term not listed? Browse the Help Center categories, or email support@snowfire.ai.