What it’s for
Admins (Org Admins) run Snowfire for their company. This article covers what admins can do that other users cannot, what seed memory is for, and what admins can see.
Before you start
You need the Admin role. See User access control.
Steps
Use the admin-only tasks
- Invite and update users from Settings, Users, and share the company invite link. See Inviting your team.
- Update organization information and company metadata in Settings.
- Manage the company and connectors. Data Management opens with every connector visible, and a badge marks connectors that need attention.
- On a connector, select several people and set their access at once.
- Open the customer portal and the leaderboard, and edit SQL.
- Approve organization prompt templates, and manage which templates are available and to whom.
- Edit any scheduled prompt. Other owners edit only their own.
- Choose which sites Fetch can reach, in Settings, Fetch.
- Read a user’s memories from the Memories tab on that user, in Settings, Users.
Seed company memory
Seed memory is company memory that admins add, so Snowfire starts with context about your organization. It lives on the Memories tab in Data Management.
- Open Data Management and choose the Memories tab.
- Open a seeded memory.
- Under Share with, choose Choose audience.
- Pick who should see it: your whole company, business units or people.
- Choose Apply audience. The summary shows Entire company, or the number of people, such as 3 people.
- When you share a relation, a link between entities, with people who cannot see those entities yet, Snowfire asks Update entity sharing? Choose Update and save to widen the entities to the same audience.
- Share with sets who can see a seeded memory in Chat and Profile.
- A memory with No audience selected is not shared with anyone yet.
- Seeded memories show Seed as their source in Memories. Filter by source to show All, Seed or Mine.
- People see seeded memories in their Profile, but cannot edit them.
Check and fix
Being an Admin does not open all data. Admins are still limited by connector access, like every other role.
| Problem | Fix |
|---|---|
| An Admin cannot read a connector’s data. | Give the Admin All Data Access or Data Admin on that connector. See Connector-level access control. |
| A person cannot edit a seeded memory. | That is expected. People see seeded memories in their Profile, but cannot edit them. |
| A person cannot see a seeded memory. | Open the memory and check Share with. Add them, or choose Entire company, then Apply audience. |